NADOUGA policy
Thank you for shopping with us! We want to ensure your satisfaction with every purchase. Please review our policy below:
Shipping Rates and Times:
Shipping costs are provided during the checkout process.
Delivery times may vary based on your location but usually orders take 2-7 days if the item is in stock.Please allow additional processing time during peak seasons or promotional events.
Address Accuracy:
Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrectly provided addresses.
Shipping Delays:
While we strive to meet estimated delivery times, unforeseen circumstances (e.g., weather, customs delays) may cause shipping delays. We appreciate your understanding in such situations.
Order Cancellations:
Orders cannot be canceled or modified once they have been shipped. Please review your order carefully before completing the purchase.
If you have any questions or concerns regarding our shipping policy, feel free to contact our customer service team through instagram. Thank you for choosing NADOUGA.
Returns:
Returns are accepted within 14 days from the date of purchase, Items must be unused, in their original packaging, and accompanied by the original receipt. To initiate a return please contact our customer service team on instagram’s DM. Return shipping costs are the responsibility of the customer, unless the return is due to a product defect or an error on our part which must be reported on the same delivery date.
Exchanges:
If you wish to exchange an item for a different size, color, or product, please contact our customer service team on Instagram.
Exchanges are subject to product availability.
Refunds:
Refunds will be issued in the original form of payment.
Please allow 10-15 days for the processing of refunds after we receive the returned item.
Defective or Damaged Items:
If you receive a defective or damaged item, please contact us immediately for assistance. We may require photos or additional information to process the claim.
Final Sale Items:
Items marked as "Final Sale" are not eligible for return or exchange.
Policy Changes:
We reserve the right to update or modify this policy at any time without prior notice.
If you have any questions or concerns regarding our return and exchange policy, please don't hesitate to contact us. Thank you for choosing NADOUGA.
